This means, for example if your original order comes to AED 600 and you weren't charged a shipping fee and you return one or more items from your order and after returning them your order value then falls to AED 400 we will then deduct the original delivery fee of AED 25 when processing your refund as you have fallen below the AED 500 threshold to redeem free delivery. If after returning your items you fall under the AED 500 threshold, we will deduct the AED 25 delivery fee off of your refund. We will not refund any delivery charges you may have incurred with the original delivery.If an exchange is being done outside of Dubai, we will arrange DHL to collect the item and once received, we will send out the new item for you, any price difference must be prepaid online. Any price difference can be paid upon delivery with cash or card. If you are based in Dubai, we will arrange our driver to deliver the item to you and at the same time you can give the item you want to return with our driver who will return it back to our head office. If you would like to exchange your order, you will need to email us and let us know what it is you would like instead and we can arrange a FREE pick up in the UAE.If you would prefer, you can also return to our shop or head office at your own expense.If you would like to make a return for a full refund, you will need to send us an email to let us know what it is you would like to return and we will arrange a FREE pick up for you.Full refunds are available for all full priced and sale items within 14 days of receiving your order.We offer FREE returns for UAE orders ONLY.You can email us at Full Priced & Sale Items: For all returns or exchanges, please email us your order number and inform us of what you will be returning and the reason for this.
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